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Privacy Policy

Last Updated: 2025-10-07

Introduction

ARK PORTAL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our services
  • Contact us for support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name and contact information
  • Email address and phone number
  • Company name and job title
  • Billing and payment information
  • Account credentials

Automatically Collected Information

When you access our services, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service

Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of our users

Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our services
  • Improve user experience
  • Provide personalized content

You can control cookies through your browser settings.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +263 718 030 978
  • Address: 3 George Edwin Rd Fourwinds, Bulawayo Zimbabwe

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