Privacy Policy

1. Information We Collect

ArkPortal collects information to provide better services to our users. We collect information in the following ways:

• Information you give us: Account registration details, contact information, and service usage data
• Information we get from your use of our services: Usage analytics, system logs, and performance data
• Audio data: When using ArkPortal Echo, we process audio files for transcription purposes

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process audio transcriptions through ArkPortal Echo
• Communicate with you about our services
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your personal data
• Restrict processing of your data
• Data portability
• Object to processing

6. International Data Transfers

Your data may be processed in countries other than Zimbabwe. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Please see our Cookie Policy for more detailed information.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

9. POTRAZ Compliance

ArkPortal complies with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) data protection regulations and maintains a Data Protection Officer as required.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: